Stephen did an outstanding job making sure that my car repair was done promptly. My repairs this time were numerous: catalytic converter, shocks and struts, spark plugs, oil change, tire rotation and other routine maintenance issues. The repairs took several business days and the Stephen called me every day to let me know how the repairs were progressing.
I was helped immediately upon my arrival and the service was done in a quick and efficient manner. I have been very satisfied with this dealership ever since I have been in ownership of my 2011 Equinox and plan to purchase my next vehicle from them! The service department has never tried to talk me into unnecessary repairs or maintenance work.
I was stuck in traffic and going to be late for my appointment. I called in and thought that I would have to reschedule. The response I received was get here safely and we will take care of you when ever you get here. Great Customer Service!
I came in a few months ago to get my car serviced before the end of warranty, when I came in you all were unable to see me that day. The manager, at the time, said i could come in anytime I was available and get it serviced, and it'll be taken care of. When I came last week to get it serviced you all told me I would have to pay it and I was highly disappointed because you all gave me your word and didn't stick to it. You all saw the open ticket and everything. I had to come out of pocket $135 that I should've never had to pay. I asked you all to give me a discount and the manager said 'there's nothing I can do'. That is a lie, I've been in management and you can override anything.
Service Rep. Jennifer Foster promptly provided the diagnosis of a failing wheel bearing and the need for new brakes and re-surfaced rotors, in addition to an oil change and tire rotation. She kept me informed throughout the day and her positive attitude was refreshing.
Second Time I feel I wasn't charged or treated fairly. Service managers (Chris etc)are awesome and will be fair but Brady has not been fair either time and I don't appreciate being lied on to cover up a potential error on their end. My father and father in law has over 60 years of service to Gm and has helped to serve at this dealership. Please keep integrity.