I am tremendously pleased with the recent prompt repair of my vehicle. In every incident I have been treated courteously and was successful in getting every matter whether advice or work on vehicle satisfactorily resolved.
My wife and I had a very good experience at Walker Chevrolet We had a very good sales representative Doug Kevern he explained every thing to us about our new vehicle and shows around the dealership Walker Chevrolet has a very good star.
My service adviser did a great job in keeping in touch to let me know how things are getting involved when th my truck Jennifer Foster , needed a car she got me a courtesy vehicle for three days, great job,vehicle is ready for pick up
The entire service department staff at Walker Chevrolet is absolutely superior in the customer service they provide. I want to list names, but I would hate to potentially miss someone as they all are excellent at what they do and the attention they give to their customers. Everyone you interact with at every level of service makes you feel like you are their complete focus. This service department is amazing, and other dealerships could learn a lot about customer service from this specific team!!!
Fortunately the transmission problem with my truck was one that was diagnosed and fixed as quickly I really appreciated the use of a courtesy vehicle so I could get back and forth to work as usual everyone is Pleasant and friendly I have bought three vehicles at Walker always outstanding service
The night before I was to bring the car in for service, I received a call from 'Adam' who was calling to 'confirm' my service appointment. Then he went on to say he was in the Sales Department and wondered if he could look at my car while it was there and see what he could offer for a trade in. I was NOT happy. I feel that was sneaky and underhanded on his part because he has nothing to do with the service department and was merely trying to get a sale out of it. I hope this isn't a regular occurrence from now on because if it is, I will take my car elsewhere for service. Thus the reason for the lower rating. Otherwise, I was very happy with the service performed on my vehicle.
It's easy to make an appointment. Your people are absolutely great to work with. Your appointments run on time. You fix the problems in front of you. And I love the business center ... It's easier to work in the business center than in my office. Much quieter! And I appreciate the free coffee. I tell all my friends to come to Walker Chevrolet.