Hello, thank you for your kind rating; we are happy to pass along your comments to the team here at Walker Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you!
I have two different experience based on the day of drop off vs day of pickup. Drop off I was towed to your dealership, I even called when I was on the way as it was getting close to the end of the day. I walked in the service department there were 2 gentlemen there, one was older gray hair and an gray beard. The other was a younger slender dark haired. After 5 min of watching the older man pick his finger nails and watching the other guy FROM ACROSS HIS COMPUTER TERMINAL. I received a "need something" with out looking up. I explained why I was there and what I needed. He then asked when the car was and I'll be back at this point I still have yet to see anyone's eyes in this place. After, basically pulling teeth on what was going to happen and how, with my vehicle the plan was to call me BEFORE a specific tire was chosen. The next day I got a call that the tire arrived and I may be able to get it that night or the next day. At this point, with the exception of the service tech I spoke to on the phone, EVERYONE at Walker was in my mind not only extremely rude but also disrespectful. PICKING UP MY CAR was a different story. From the second I arrived I only heard "yes sirs and no sirs" I was so taken aback by this 180 degree switch I had no idea what was going on... That is when I looked down and noticed that I was wearing my father's GM UAW rain jacket. Clearly, the people I dealt with at pick up thought I worked down at the plant. And clearly wanted to leave a good impression. The thing is my father does still work at the plant ~40 years with GM, I have been to many different dealerships, and I knew from past experience of my own, my family, and friends to never ever go to Walker. Had it not been an emergency I would not have, and after this experience I will not even in the event of an emergency. I live close to your dealership but I will continue to drive down to Lyons in Lewisburgh. Thank you for making this decision easier for me in the future.
Hello, we appreciate you taking the time to give us your feedback. We would like the opportunity to address your concerns. Please reach out to us when you have a chance. Thank you, and we look forward to hearing from you. Scott at (615) 591-6013
All the guys recognized early ( because of Randy ) that I was an old client and tried to work with me the best they could. i was thankful they recognized that and were patient with me as I worked out what i wanted to do. Bill was great.
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