They were expecting me - even though I was a few minutes late - had the car finished at the time I requested and even called me to make sure I knew it was ready for pickup. Just the way I think it is suppose to be done!
Hello, we really appreciate you taking the time to leave us this positive rating! It's exciting to see that we were able to provide excellent quality service for you. We hope to see you again soon so that we may deliver that same great experience!
The time frame to get my tire replaced was not the issue but it was the fact that i called 6 times on the day it was ready just to not receive a call back and therefore making me come in the service center only to find the car done and ready. I also received my camaro with more than a quarter tank of gas missing and it was given to me in sports mode. When i asked i was told that it was to test me new tire but there is no excuse to burn up a quarter tank and to have it in sport mode. Overall not happy with how my vehicle was treated.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to Scott at (615) 591-6013 when you have a chance. Thank you, and we look forward to hearing from you.
Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact Scott at (615) 591-6013 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon.
Thank you for reaching out to us. We would love to discuss more regarding the previous experience, and to ensure that we get in touch with you as soon as possible, we'll send you directly to our service manager. Please reach out to Scott at (615) 591-6013 at your earliest convenience, and we'll do our best to turn that experience around for you. Thank you again, and have a wonderful day.
Everything was perfect everyone was helpful BUT an oil change and tire rotation ended up being two and a half plus hours....therefore only complaint was time it took. Some way that Ned’s to be noted so that customer does not have to hunt for help. I checked at cashier at one point and she could tell it was in process.....
Had a few questions of the service advisor and he answered them. Had a question about loyalty program and cashier tried to answer them as best she could. Mechanic even came out and handed me the lug nuts that had been ordered and he answered a few questions. Appreciate being able to talk to mechanic personally
Someone (another customer) oked front break job on my Malibu and when I get home I then took the battery cover off just to see and the battery nuts were started but none were tightened up so I did them then. Not happy at all..it cost me way more than I had budgeted for then.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Scott at (615) 591-6013 to discuss your concerns, as your satisfaction is of utmost importance to us.