I had a 0745 appointment for an oil change. I dropped it off at 0715 so I could catch the shuttle ride leaving at 0730. Dealing with a new person I let him know it's a fleet vehicle and provided him with the fleet card along with my car key. Before leaving the dealership I requested the shuttle ride back to get my car when it was ready. He said when they called me I would just need to let them know. He added even though I had a rotation at the last oil change, the tires would probably be rotated again based on miles. I was OK with that and requested for the brakes to be checked if the tires were going to be rotated. I also requested a specific rotation pattern which I'm not confident took place. Based on oil change, tire rotation and a 'multi point check' I did not think it would take more than a few hours, especially since I had an appointment. At 1715 (10 hours later) I had not heard anything from anyone at the dealership so I called and was disconnected. I called back and was told my car was ready and I could get it until 6. I requested and was able to get the shuttle ride back which was greatly appreciated but I don't know why it took all day and nobody bothered calling me, I had to follow up. When I got to the dealership, my paperwork could not be found. When it was located and I was finalizing everything, the financial person wanted to charge me. I explained my car is a lease and part of a fleet program and all charges go to Enterprise Fleet. It was cleared up quickly but this is just another example of the right hand doesn't know what the left hand is doing in your organization. When I reviewed the paperwork the tire rotation was in fact performed but there is no mention of the brakes or if they were even looked at. Although everyone is friendly and I believe they want to provide good service, the end result is far from it. If not for proximity to my home I would probably not go to this dealership for service and I'm currently exploring other options. Although not all positive, I hope this feedback is used to help improve the overall experience people have at Walker Chevrolet.
The service at Walker Chevrolet has always been excellent. As soon as you pull into the staging bay. Your greeted with a friendly staff that makes your time there a pleasant one. They know your time is valuable and get you in and out as quick as they can. And do a great job servicing your vehicle.
There was nothing remarkable. I felt like the service advisor felt I did not know what I was talking about when I requested the transmission service. I had to explain the transmission was new with close to 40,000 miles on it. I was told that the service was performed but a follow up email from carfax does not reflect this service. Carfax does show the brake service that was performed during this visit.
Made an appointment for the 18th of November. Dropped the truck off on the 15th or 16th. Not sure when the truck was even looked at first. We dropped another truck there on the 20th and got that back on the 21st or 22nd. The truck dropped off on the 15th was ready for pickup on the 28th but did not get to the 29th. What's the point of making an appointment if the truck is not going to get looked at on that day.