Good inventory. Second vehicle purchased from Tommy Moore who was awesome- great knowledge of the vehicles, no pressure, excellent follow up and a pleasure to deal with. He has the interests of the customer in mind (not just the dealership or self). I will continue to give him opportunities in the future. Comfortable buying experience which is hard to come by these days. Fifth vehicle I?ve purchased from Walker. The dealership does it the right way.
Tommy works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Enjoy your new Silverado and if you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Scott were excellent sells man I met him over the internet. In which the internet is where I found the price of the vehicle that I wanted. He set up an appointment with me and my wife in which were nice. Upon arrival he did recognized be as being a loyal customer with Walker Chevrolet. In which I would highly recommend your dealership to anyone. This experience were not as in the past. First challenge we had were you all did not honor the price as the internet had about 1800.00 different. I found this price on the internet just two days prior to my visit. Scott told me they change the price because they put in leather and heated seats in this vehicle. The seats are leather but are not heated. The second issue were I show him a preferred loyal member card from the past the discount were 250.00. Scott told me that this program is not valid anymore. I think your company need to inform your customers when loyalty program change. Also I told him I was a veteran but he did not honor or explain this benefit. So my overall experience this time was one of deceiving. Upon leaving we had to return and have all the tire pressure rechecked. Had the low tire pressure lights to come on. I will remain a loyal customer but since you gave me a opportunity to rate my experience. Thanks
Greetings, and thank you for the review. We regret that there were aspects of your visit that were unsatisfactory. Please feel free to call us directly if you have any thoughts as to how we might be able to improve your experience further on your next visit.
Scott at (615) 591-6013
I had to drive 2 and half hours to get to the car I wanted . Thankfully we were able to make a deal over the phone before I made the drive which made it a lot easier on me . Everyone was friendly and helped out as much as they could it was a pleasant experience
Had oil change scheduled. Set for 0920 hrs. Employee advised at approximately 1040 they gave truck to wrong tech then advised it would only be 20 additional minutes it was 40 more minutes until finished.
Hello, thank you for taking the time to let us know how we did. We regret to hear your service visit took longer than expected. We'd like the opportunity to turn your experience around. Please reach out to Scott at (615) 591-6013 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.
Jake was the first person who showed me the car and was really nice and outgoing. His boss Scott Johnson helped even more. He was such an awesome guy to talk to and very easy going! He made me feel like I was talking to an old friend that I haven't seen in years. Both Scotts and Jake made sure that I was completely satisfied with my first big purchase. They have been good to my Nana for many years so it wasn't hard for me to buy my first car from them. Thank you guys all so much for everything 😁😁😁
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (615) 538-5184 to discuss your concerns, as your satisfaction is of utmost importance to us.
Had the vehicle we wanted (and bought), gave us what we wanted for trade, sales team were friendly and helpful. BUT, it took 5 hours to complete the process which is 4 hours longer than it should. You HAVE to find a way to considerably speed up the process. It was unacceptable.
Hello, and thank you for the positive rating! We will take your comments into consideration for future improvements. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!
On a long road trip from Texas my transmission died and I had to leave my truck at the dealership. The work was completed under warranty after almost 2 weeks but the truck runs better now and they were very helpful under the circumstances.
Thanks for the review! We try to ensure quality customer care by providing comfortable facilities and friendly service to our guests. It's good to know that we were able to meet this commitment during your visit. We look forward to seeing you next time!