Your service adviser politely greeted me as I was a walk-in. Asked how can we help you? I replied' just returned from Texas and need an oil change. Don't have an appointment, "Can you fit me in? "Certainly can,need tire rotation also"? Yes was my reply. Gave him my key, signed order and he showed me to the waiting room. Read a few pages in my book and he was back to introduce me to the cashier. He thanked me and showed me my car.